You can add products to your shopping cart in our webshop and then proceed to checkout.
Before completing your order, always carefully check your products, quantities, delivery address and contact details.
After placing your order, you will automatically receive an order confirmation by email.
First check your junk mail or spam folder.
Can’t find the confirmation there either? Please contact us at info@pottenbakster.nl, so we can check whether your order has been received correctly.
Please contact us as soon as possible if you want to change an order.
As long as your order has not yet been processed or shipped, we will try to make the change for you.
Has your order already been packed, processed or handed over to the carrier? Then unfortunately changes are not always possible.
Yes. Have you just placed an order and forgotten something? Then place the extra items straight away as a new order in our webshop.
For this extra order, choose Pickup at checkout, so no additional shipping costs are charged.
In the order notes, clearly state which earlier order number the new order should be added to, for example:
“Please add to order #12345.”
If the original order has not yet been processed or shipped, we will try to combine both orders.
Please contact us as soon as possible.
As long as your order has not yet been processed or shipped, we can usually still cancel it.
Once the order has been shipped, it can no longer be cancelled. For consumers, the statutory right of withdrawal may then apply.
The available payment methods are shown at checkout.
Payments are processed securely by Mollie.
If you pay by bank transfer, your order will in principle be processed once we have received the payment.
We try to show our stock as accurately as possible.
Due to simultaneous orders, stock corrections or system delays, it may occasionally happen that a product turns out to be unavailable after all.
If this happens, we will contact you and work with you to find a suitable solution.
We will contact you and, where possible, offer several options, such as:
You are of course not obliged to choose an alternative product.
With a pre-order you order a product that is not yet available from stock.
Where possible, the expected delivery date is stated with the product. This date is indicative and may change if a supplier or carrier is delayed.
If you order a pre-order product together with other items, the complete order may be shipped once all products are available.
Would you like to receive other items sooner? Please contact us to discuss what is possible. Additional shipping costs may apply to a separate shipment.
Shipping costs are calculated automatically at checkout and depend on, among other things, the weight of your order and the country of destination.
You will see the current shipping costs before you finally place your order.
We ship parcels on Monday, Wednesday, Thursday and Friday.
Orders that reach us complete and paid before 12:00 on a shipping day, we try to process and ship the same day.
Orders received later are normally processed on the next shipping day.
During busy periods, promotions, events and around holidays, processing may take a little longer.
Our standard parcels are shipped with DPD.
Depending on the country and the available options, you can choose home delivery or delivery to a DPD Pickup point.
Would you rather have your parcel shipped with DHL? Please contact us in advance or mention it in the notes of your order. Additional costs may apply.
Yes. In our experience, parcels sent via DPD to a Budbee pickup point are more often delayed, not delivered correctly or in some cases lost during shipping.
We therefore advise you to choose DPD Home or a regular DPD Pickup point that is not a Budbee location, where possible.
Yes. We ship to a large number of countries within the European Union.
An up-to-date overview of the countries we ship to can be found on our Shipping & delivery page.
Yes. As soon as your parcel has been shipped, you will receive a track & trace link by email, if available.
The stated delivery times are expected delivery times, not guaranteed delivery dates.
Once a parcel has been handed over to the carrier, we depend on the carrier for the actual delivery. Busy periods, holidays, weather conditions or logistical problems can cause delays.
Does the track & trace show an unusual delay for your parcel? Please contact us. If necessary, we can start an investigation with the carrier.
We pack our products with great care.
Was your order damaged in transit anyway? Please contact us as soon as possible at info@pottenbakster.nl.
If possible, please send:
Keep the packaging until the claim has been settled.
Please contact us and state your order number and which product you received.
If possible, send a photo of the item you received. We will then work with you to find a suitable solution.
Yes. The Pickup option is available at checkout for customers with a delivery address in the Netherlands or Belgium.
Do you live in another country and would you like to collect your order from us? Then enter our address as the delivery address when ordering:
De Pottenbakster BV
Jellinghausstraat 10
5048 AZ Tilburg
The Netherlands
You can then choose Pickup as the shipping method.
You may also mention in the order notes that you will collect the order yourself.
Always wait until you have received a message from us that your order is ready before coming to the shop.
The Pickup option is shown automatically for addresses in the Netherlands and Belgium.
Do you live in another country? Then use our address as the delivery address when ordering:
Jellinghausstraat 10, 5048 AZ Tilburg, The Netherlands
The Pickup option will then become available at checkout.
Yes. As a consumer, you in principle have a statutory cooling-off period of 14 days after receipt for online purchases.
Would you like to withdraw from your purchase? Please use our separate Withdrawal page. There you will find all information about cancelling your purchase and how to let us know.
For practical information about sending products back, return costs and refunds, please see our Returns page.
If you exercise the statutory right of withdrawal, the direct costs of returning the goods are in principle for your account.
Different rules may apply to a wrongly delivered, damaged or defective product. In that case, please contact us first.
Glaze results can vary due to, among other things, the type of clay, layer thickness and firing method.
Images and test tiles are therefore always an indication. Preferably test a new glaze or a new combination on a test piece first.
Want to know more about how glazes react and why results can vary? Agnes covers this in detail in the book ‘Meer dan een potje glazuur’.
Always check the product description and the manufacturer’s information.
For glazes, we advise you to look mainly at the firing range and the desired firing temperature, and not just at the brand.
Not sure whether a particular product is suitable for your clay or firing temperature? Feel free to contact us.
Many glazes can be combined, but combinations can strongly affect the flow behaviour and the final result.
So always test a new combination on a test piece first and allow for possible running during firing.
For the stoneware brush glazes we use the following firing curve:
From room temperature to 650°C in 5.5 hours. Then to 1220°C in 2.5 hours, without a hold.
We deliberately choose not to hold. Our results already look very good this way and it saves a lot in firing costs.
In the ceramic world, “cone” (also called “pyrometric cone” in Dutch) refers to a system for measuring how much heat ceramics have received in the kiln. This includes not only temperature, but also time and how long the temperature lasts. The cone system is often used in firing ceramics and glazes.
The cone system works with numbers, and they are a bit confusing because lower numbers can bake higher than higher numbers, depending on whether there is a zero in front of them.
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Caution:
Cone 05 (with zero): about 1046°C → low temperature.
Cone 5 (without zero): about 1185°C → higher temperature.
So cone 05 and cone 5 are very different!
🔥 Important difference
The heating temperature is the biggest difference. Below is an overview:
Pottery
Stoneware
Yes. We also supply shops, studios, professional ceramicists, schools and other business customers.
Are you interested in buying wholesale or stocking products from our range?
Contact us at info@pottenbakster.nl and briefly tell us what you are looking for. We are happy to think along with you about the options for your organisation.
You can find the current offer on our Workshops & courses page.
There you will find information about available dates, content, prices and booking.
Specific cancellation terms apply to workshops and courses.
You can find them with the workshop or course in question, and they apply to your booking.
You can reach us via:
Email: info@pottenbakster.nl
Phone: +31 (0)13 785 89 41
If you plan to visit our studio shop, we recommend checking the current opening hours on our website first.
